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Management Stream · Programme 01 · 2 Days

Critical Thinking &
Problem Solving

Think clearly. Solve practically. Recommend confidently.

A practice-based programme that helps managers analyse workplace problems, make better decisions, and communicate recommendations clearly — using both human judgement and AI-supported thinking.

Duration
2 Days
Audience
All Management Levels
Delivery
In-House Corporate
HRDC
Claimable
The Problem

Good people keep solving
the wrong problem.

Most managers jump straight to solutions. The real problem — the actual cause behind the presenting issue — never gets properly defined. The result is repeated firefighting, rework, and decisions that don't stick.

This programme addresses the root of that pattern: teaching managers to slow down, question what's really happening, diagnose what actually matters, and then build recommendations that hold up under scrutiny.

"My team keeps solving the same problems. We fix the symptom, not the cause — and nothing actually changes."

— The manager this programme is built for
Programme Outcome

What changes after this programme

Managers leave with a repeatable methodology to move from any unclear or complex problem to a structured, evidence-backed recommendation. They can define the real problem, diagnose root causes, evaluate options clearly, and present a position that holds up under challenge — on real work, not case studies.

What this programme is not: This is not a data analytics course, a project management workshop, or a logic theory class. It is a practical thinking programme — applied to real workplace problems throughout.

What Participants Build

5 Measurable Competencies

01
Question the Problem
Apply structured questioning to clarify what is really happening before jumping to solutions.
02
Frame the Real Issue
Turn messy complaints and vague concerns into clear problem statements and decision questions.
03
Diagnose What Matters
Separate symptoms from causes and identify the most likely root cause with supporting evidence.
04
Decide the Best Move
Evaluate options against impact, effort, risk, and feasibility to choose the most practical recommendation.
05
Present the Recommendation
Communicate the recommendation clearly with context, options considered, rationale, risk, and next steps.
Programme Format

Delivery details

Critical Thinking & Problem Solving
2 Days · Practice-Based · In-House Corporate · HRDC Claimable
  • AI embedded as a thinking partner — participants use it to question assumptions, generate options, and sharpen recommendations
  • Real organisational problems used throughout — not generic case studies
  • Minimum 15, maximum 25 participants
  • Pre-programme scoping call to contextualise for your industry and challenges
  • L1 and L2 assessment instruments included
MMS Certificate of Completion with L1/L2 assessment evidence
Also Available
AI Problem-Solving Sprint
1-day · Fast AI-assisted workflow · From messy issue to clear decision brief
View Sprint →
Two Formats Available

Choose the right version for your organisation

2-Day Programme
Critical Thinking & Problem Solving
Builds the full thinking discipline behind better problem-solving, decision-making, and recommendation quality.
  • Full methodology from problem framing to final recommendation
  • AI embedded as a thinking partner throughout
  • Live practice on real organisational problems
  • MMS Certificate of Completion with L1/L2 assessment
1-Day Sprint
AI Problem-Solving Sprint
Gives participants a fast AI-assisted workflow to move quickly from unclear issue to structured recommendation.
  • Four-step AI workflow — Frame, Analyse, Test, Brief
  • Participants bring a real problem and leave with a decision brief
  • Reusable AI prompt templates included
  • MMS Completion Acknowledgement

The 1-day sprint gives participants a fast AI-assisted workflow. The 2-day programme builds the full thinking discipline behind better problem-solving, decision-making, and recommendation quality.

Who This Is For

Built for managers who need this now

  • Managers who regularly solve complex, high-stakes problems
  • Team leads who present recommendations to senior leadership
  • Functional heads accountable for decisions with business impact
  • Senior managers building their team's analytical capability
  • Any manager whose recommendations are frequently challenged or not acted on
Important

A note on scoping

This is a rigorous programme designed for managers working with genuinely complex problems. MMS recommends a brief pre-programme scoping conversation to ensure the right participants are in the room.

Participant mismatch is the single biggest risk to programme impact. Getting the right people in the room protects your investment and ensures every participant gets full value.

Recommended: 2+ years in a management or senior role.

Enquire

Bring this programme to your organisation

Start with a 30-minute scoping conversation. We'll confirm the right fit and propose the format that works for your timeline and team.

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